Services Manager

 

£40k depending on experience plus benefits including a Company Car

Monday – Friday – 8am – 4pm

 

Our leading Manufacturing client based in Derby are looking for a Services Manager to manage long term contracts in place with their key customer and integrate any contracts successfully awarded in the future. To succeed in this varied role, you must have proven customer relationship management experience. With their Services support operation continuing to grow, the successful candidate will need to possess both excellent written and verbal communication skills to deal directly with customers and internally within departments. With direct responsibility for around 30 employees on and off site, you will demonstrate a dynamic and precise approach to the services provided.

 

 

Main Objectives

 

  • Customer liaison to maintain and grow the existing business requirements and ensure that the requirements are met
  • Manage conflicting demands to support changing needs of the customer requirements
  • Appraise and mentor departmental staff
  • Deliver cost saving objectives
  • Invoicing in line with agreed contracts
  • Take overall responsibility of the departmental output
  • Attend and lead customer review sessions
  • Maintain and generate KPI’s to monitor service levels

 

General and Technical knowledge

 

  • Hands on
  • Excellent communication skills
  • Have key personnel skills to mentor and guide a range of staff within the department
  • Managing conflicting demands is critical in balancing both customer and internal department requests
  • Be of an approachable nature, open minded and a strong decision maker
  • Able to work to strict timescales to ensure maximum efficiency is achieved
  • Excellent problem-solving skills
  • Previous experience of team leadership / management role
  • Experience of leading multiple projects at once is desirable

 

A Full Driving Licence is essential as travel across the UK will be required.

 

This is an excellent opportunity to join a company which has enjoyed steady growth in recent years and offers an excellent working environment.

 

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