Product Support Manager

Loughborough

£55K

 

Bluefin is working closely with a high technology client in Loughborough who are looking for a Product Support Manager to join the team.

 

Working as part of the Operations team, you will be responsible for leading the Product Support team to support existing, prospective and new Customers with appropriate speed and quality of product support.

  • Work closely with the Quality and Production departments to ensure the effective operations of our warranty, returns and repair processes.
  • Responsibility for preparing, coordinating and delivering training sessions to Sales teams, Customers and other relevant stakeholders about the technical characteristics, the areas of application, the specificities of the installation and maintenance of our products.
  • Generate and maintain product User and Service manuals.
  • Review and manage the availability of spare parts against stock, location, expected demand and support budget.
  • Report product support performance to the business, using an appropriate set of KPIs.

 

About you

Previous experience of leading a Product Support function with technically complex products is essential.  Substantial experience of applications and installation support, as well as developing and maintaining warranty, returns and repairs processes is also vital.

You will have proven experience in producing and signing off technical documentation, including user manuals and training presentations.

Ideally you will hold a BEng, BSc (or equivalent) in a relevant engineering or scientific discipline.

You will have the ability to mentor and develop a team to work collaboratively with a results oriented approach, taking a high degree of ownership and accountability.

You will have a commercial mindset and the ability to work with a flexible and solutions focused approach, in an agile and fast paced environment.

 

This is a fantastic opportunity to join a highly respected, world leading high technology company. If you are interested in applying please send a copy of your CV to Rob Atkins at Bluefin Recruitment.

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